FAQs
Welcome to Amber Lee Florist! We’re here to answer your questions and make your floral experience delightful. If you can’t find the information you need, feel free to reach out to us directly.
What locations do you deliver to?
We deliver to Whangārei & the surrounding areas. To check your delivery suburb simply start typing the address in the address bar.
Please be in touch if your suburb is not listed. We will do our best to accommodate you.
The most efficient way is through our easy to navigate website. Alternatively you can email us at amberleeflorist@gmail.com or call us on +64 9 4384088
Can you deliver gifts and plants too, or just flowers?
Yes, we deliver plants and gifts too!
Where do you source your flowers from?
We source most of our flowers locally from local flower farms and the rest are sent up from the Auckland Flower Market.
Our pricing depends on the size and specific flowers used. Below is a general guide..
Standard $85
Premium $125
Delux $165
How should I care for my flowers?
Bouquet – When you receive your bouquet, remove the wet wrap. Cut the stems on a sharp angle about 2 cm. Place the flowers in a Clean vase with clean water. Add a few drops of bleach to keep the water fresh and help with bacteria. Replace the water every 2 days, your flowers will love you for it. Remember to place your flowers out of direct sunlight and heat.
Please contact our friendly team to discuss your requirements. We can take your order by phone to allow us to capture exactly what you are looking for. You can also add on extras such as Chocolates,candles,cards, plants to make your gift even more special.
What payment methods do you offer?
We accept all major credit cards.
Can I open an account with Amber Lee Florist?
If you are likely to place orders with us on a regular basis, we can look at opening an account for you. Please contact us to discuss.
What if I’m not happy with the size of my bunch of flowers
We will always try our best to rectify any quality issues if it is within a couple of days of your delivery. Unfortunately we are not able to provide any refunds or re-deliveries for any issue relating to the size of your bunch of flowers. Due to the nature of our product, the size of flowers will vary from bunch to bunch. The pictures on our website and social media can only be used as a general guide. The same value of flowers is wrapped up in every bunch, but the sizes may vary. Sizes may also vary depending on the types of flowers or foliage used each day.
The choice of flowers used in our daily and custom bunches remains at the discretion of our florists. These decisions are heavily based on season, quality and availability.
We are unable to provide any refunds or replacement flowers for complaints about the size of your bunch of flowers. Please trust us and rest assured that you are receiving value for money when you choose to send our flowers.
You sure can. Just make sure you select the future date. You can order as far in advance as you like.
What if my flowers are returned to Amber Lee Florist because they couldn’t be delivered?
If the receiver isn’t home, and it’s safe we’ll leave them . If you’d like us to leave them somewhere else, just let us know when you place your order. If their property has security gates and codes or they live in a big apartment building, remember to let us know how we can access the property.
If we can’t get in, we can’t leave the flowers and will have to bring them back to the studio. Please remember that it is the sender’s responsibility to make sure that the address you have provided is correct and that the property we’re delivering flowers to is accessible for our drivers.
We will only try and call the receiver or sender if we feel there is a problem with your order. If we deliver your flowers when the receiver is not home and you have provided the wrong address, we are not able to try and retrieve your order and you will need to place a new order.
Can I collect my order from Amber Lee Florist?
Absolutely! Please let us know an estimated time, so we can make sure to have them ready for you.
Amber Lee Florist is open 7 days a week
Monday | Friday 9am-5pm
Saturday | Sunday Order by 12pm for same-day local Whanagrei delivery. Please note our retail store is not open these days.
If you can not reach us by phone please send us an email. We are a small team and are often out making deliveries, collecting greenery, and picking up fresh stock from our local flower farmers. We make it a priority to check our emails when we are out and about.
Is delivery included in the price of my flowers?
All of our flowers, plants and gifts on our website are priced exclusive of delivery
Can I send flowers anonymously?
You are more than welcome to send flowers anonymously. All flowers are delivered with a card, and will have your gift message written on this. If you are wanting to keep the flower delivery anonymous, then simply specify so in the gift card message section and we will ensure that your name is not signed at the end of your message.
Can you guarantee delivery on a specific date?
We guarantee that all deliveries are made on the date specified when you placed your order. We have a great system in place that ensures orders are dispatched on the correct date to suit all of our customers specifications. If you would like to change the date of delivery from what you had originally specified then feel free to phone on 09 4384088 or email us at amberleeflorist@gmail.com to change this date.